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Support Agent Training

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Call center agents are often the first person a customer will speak to from your company. This first impression is pivotal in customer experience and satisfaction. Happy customers are loyal customers. Loyal customers bring repeat business and spread positive reviews about your company. Conversely, unhappy clients look for alternative providers and spread negative comments about you. For too long, the role of customer support agents and call center agents has been undermined and undervalued. It is time to take an active role in training call center agents in excellent service. The Ideal Agent As with any position within a high functioning firm, it is important that you hire the right type of person for a call center job. The main things to look for in a call center agent are a person who: is fluent in the language of service, has excellent technical skills, is punctual, is flexible, able to…