Over the last decade, advancements in technology have dramatically changed how the workplace feels and runs. Remote employee training has now become a hot topic of discussion, having been thrust into the spotlight as a response measure to curb the impacts of Covid-19. As a result of the pandemic, a huge number of organizations and businesses across the world have been forced to adopt the work-from-home model, with almost zero lead time.
There has been an increased number of remote workers over the last couple of months, but the main problem faced by company executives is how to help their employees adapt to the new changes. It even becomes more challenging during the onboarding process of new hires.
Common Challenges Associated with Remote Employee Training
To understand how you can gain better results through remote working and training, you should look at some of the common challenges it poses. Some of these difficulties associated with remote training include:
Lack of face-to-face supervision
This is the pain point for remote training. New hires can decipher knowledge faster should they have access to “over the shoulder” instructor support and communication.
Lack of access to information
Unlike in a physical setup, virtual training is often met with limited time for getting acquainted with the entire nature of the business. One is only taken through the basic learning process without delving deeper into the secondary operations. This means that it might take longer before an employee fully understands the company’s ins and outs.
One of the biggest complaints from remote workers is the feeling of isolation. Virtual working means that the employees miss out on informal social interactions with colleagues in a workspace setting.
Luckily the many communication channels currently used by remote workers enable group chats and calls. Participation in group training helps to relieve the feelings of isolation by incorporating collaboration and engagement.
Technical issues tend to come up every other time when conducting virtual meetings and training. There’s a wide range of things that can go wrong from unstable internet connectivity, VPN and software issues, etc.
A 100% focus is not just nice to have during a training session but a necessity. There are too many distractions that one has to deal with, even with a dedicated, quiet workplace at their disposal.
Step-by-Step Walkthrough of Remote Training
There are many different ways of setting up and running remote training. However, the process that works best for you solely depends on your needs. Here are the steps you need to undertake to ensure that your online training sessions are smooth and hassle-free.
- Choose a delivery model
Depending on the ‘WHY’ of running the training, you need to choose the delivery model that works best for you, while saving you money and time. There are three key models that you may select from. They are:
- Synchronous learning ‒ the training activity where all learners actively participate simultaneously. There is a single time slot for when all this can happen, and all the participants have to be ready by then. This is a good model if you’re conducting training on a general employee audience or those who work in the same department.
- Asynchronous learning ‒ this is a more personal approach during training sessions in which learners can access the training materials and lessons at their own time and pace. In most cases, such training models require results at the end of it all, meaning an assessment may be done, and the learners also have more time to ask questions during the sessions.
- Blended learning ‒ this model takes elements from both synchronous and asynchronous learning, hence creating a custom solution. This might be the best model for more complex training requirements due to its flexibility. For instance, a virtual classroom and an eLearning module can be incorporated and scheduled through an LMS.
- Have the Necessary Tools
While it is quite possible to run a virtual training program using readily available tools and software such as Skype, it might not offer your workers the best experience. Like anything else, remote training requires some investment into the necessary tools to avoid a subpar experience.
Moreover, you may have to consider getting some of the best collaboration tools to help you work on projects together seamlessly.
At a minimum, you’ll need:
- Conferencing and webinar platforms such as Zoom, Join.me, GoToMeeting, Zoho, Bluejeans, Webex, etc.
- Virtual classroom platforms such as GoToTraining, Larksuite, and BigBlueButton.
- A learning management system (LMS)
- eLearning authoring tools
- Choose the Right Communication Style
Depending on your needs, choose the communication style and channel that works well for both you and the employees. Remember to have regular communication between the two parties to alleviate the impacts of social isolation, while also avoiding appearing spammy.
- Deliver Training
Having a training schedule way ahead of the sessions is helpful not only to the instructor but also to the trainees. Have a timetable of everything that will be handled and also offer ample time for questions.
Defining the support process is another way of ensuring that you get the best results from the employees’ training. Before going into the nitty-gritty of the training, orientation is always the first thing to do. Let the new hires know more about the company and its policies before tackling much on their roles.
The last process to undertake is to track and measure the results of your remote training. There are many factors to look at to track the learning results of virtual employee training. Such sessions tend to take up a lot of resources, and so before you complete the sessions, ensure that you have gained all your goals from the employees.
Managing Employee Remote Training
There are many other things that need to be done to have a successful employee training experience. Every business has its unique requirements, and since there might not always be a one-size-fits-all situation, you may need the experts to take the burden from you.
Having a reputable SaaS company by your side, such as Seekify, improves the quality of your training while also saving you lots in terms of resources. Every step is curated to fit your custom needs and that of your employees.
Hop on a demo call to learn about how Seekify can set your entire team up for success.